# MSO & glass evidence solution brief

**Web page:** https://nadirai.net/solutions/mso-evidence  
**Full playbook:** https://nadirai.net/guides/credibility-playbook  
**ICP:** ADAS Calibration Manager · Regional QA Lead · MSO Calibration Director · Glass program office  
**Pilot packages:** Safelite (glass QA) · Caliber (collision evidence)

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## One-liner

NADIR attaches **cryptographically signed calibration evidence** to repair close — reducing comebacks, satisfying fleet partners, and giving insurers timestamped proof of ADAS health at structural release.

## Two MSO angles

| Network | Phase 1 | Phase 2 | Pilot page |
|---------|---------|---------|------------|
| **Safelite / glass** | Shadow QA on post-windshield jobs | Evidence at glass close | `/pilots/safelite` |
| **Caliber / collision** | Shadow on structural repairs | Evidence at release | `/pilots/caliber` |

## Proof points

| Metric | Safelite target | Caliber target |
|--------|-----------------|----------------|
| Post-repair drift detection (24h) | ≥90% | ≥85% |
| Evidence completeness at close | ≥95% | ≥95% |
| Comeback reduction vs control | ≥25% | ≥20% |
| Technician adoption (gate for Phase 2) | ≥80% | ≥75% |

## 12-week pilot arc

**Weeks 1–6 — Shadow QA**  
Score every ADAS job after close. No release process change. Weekly location heatmap. Compare NADIR tier vs QA checklist and 30-day comebacks.

**Weeks 7–12 — Evidence at close**  
Signed NADIR export attached to work order before vehicle release. Target ≥95% evidence completeness on ADAS jobs.

## Demo links

- Glass scenario: `/calibration-lab` (windshield R&R drift)
- Evidence Theater: `/horizon/app?key=nadir_demo_public_readonly_v1#/theater`
- Chain of custody: `/trust/evidence`
- LOI redlines: `/pilots/loi?variant=repair_network_glass` or `mso_collision_evidence`

## LOI variants

| Customer | Variant | Exhibit |
|----------|---------|---------|
| National glass | `repair_network_glass` | `pilots/safelite/loi_exhibit_a.md` |
| Collision MSO | `mso_collision_evidence` | `pilots/caliber-collision/loi_exhibit_a.md` |

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*Outreach: `pilots/outreach/repair_network_qa_lead.md` · Tracker: `safelite`, `caliber-collision`*