MSO & glass QA Evidence at close Safelite · Caliber Signed EVB

Solution · Repair network calibration evidence

Signed ADAS proof at every repair close.

Windshield R&R and structural collision repairs silently knock forward-camera ADAS out of spec. NADIR scores residual risk in shadow during Phase 1, then attaches cryptographically signed evidence bundles to work orders at release in Phase 2 — reducing comebacks, satisfying fleet partners, and giving insurers audit-ready calibration proof.

Two pilot tracks

Safelite glass QA · Caliber collision evidence

National glass · Safelite angle

Post-windshield calibration QA

After every ADAS-equipped windshield job, forward-camera pitch and yaw drift degrades AEB performance silently. NADIR detects drift within 24 hours and attaches signed proof at close.

  • 5–12 pilot locations → 25
  • Phase 1 shadow — no release change
  • Phase 2 EVB on work order
  • Calibration Lab glass scenario for tech training
Safelite pilot page → Brief MD

Collision MSO · Caliber angle

Structural release evidence

Collision repairs disturb radar and camera mounts. NADIR validates calibration health at structural release — evidence bundles for DRP networks and insurer QA programs.

  • Regional calibration lead sponsor
  • Shadow scoring weeks 1–6
  • Evidence at release weeks 7–12
  • Reuse Caliber LOI redline pack
Caliber pilot page → MSO LOI

12-week arc

Shadow first. Evidence at close when adoption clears the gate.

  1. Weeks 1–2 — Onboarding Location manifest, ADAS job tagging, technician Calibration Lab session (glass curb + collision scenarios).
  2. Weeks 3–6 — Shadow QA Score every ADAS job after close. Weekly heatmap by location. Compare NADIR tier vs 30-day comebacks. No release workflow change.
  3. Gate — Adoption ≥80% glass / ≥75% collision technician engagement before Phase 2.
  4. Weeks 7–10 — Evidence pilot Signed NADIR export attached to work order before vehicle release. Target ≥95% completeness on ADAS jobs.
  5. Weeks 11–12 — Report Comeback delta vs control, fleet partner sample reports, commercial proposal for national rollout.

Evidence Theater

What insurers and fleet partners see in the bundle.

Evidence Theater factor graph

Live demo: HORIZON Evidence Theater — one-click EVB JSON download

  • Drift timeline — tier transitions with confidence scores
  • Validation residuals — post-calibration pass/fail measurements
  • Sensor graph — camera, radar, fusion contribution
  • Signature block — Ed25519 over canonical payload hash
  • Work order link — RO number + technician ID (customer field)
Full chain of custody → Open Theater

ICP — who buys

Repair network QA and calibration operations.

Title

ADAS Calibration Manager

  • Owns national calibration SOP
  • Measured on comeback rate + fleet SLAs
  • Sponsors 5–12 location pilot

Title

Regional QA Lead

  • Reviews random ADAS jobs weekly
  • Needs heatmap, not spreadsheet audits
  • Champion for technician adoption

Title

Fleet glass partner

  • Fleet customer demands calibration proof
  • DRP network evidence requirements
  • Subrogation-ready documentation

FAQ

MSO buyer questions

Does Phase 1 change our release process?

No. NADIR runs in shadow — scoring happens after close for comparison against comebacks. Phase 2 adds an export attachment before release once adoption clears the gate.

What ADAS platforms do you support?

Forward camera ADAS on glass jobs; camera + radar on collision structural repairs. Platform manifest captured in week 0 mapping workshop.

How is evidence signed?

Ed25519 signature over canonical JSON payload. Verification steps at /trust/evidence. Sample bundle ID: EVB-20260603-B7F2.

Which LOI template do we use?

Glass: repair_network_glass · Collision: mso_collision_evidence. Preview at /pilots/loi.

Schedule MSO evidence pilot call

Glass QA or collision release — we send location manifest template + LOI exhibit same day.

Brief: mso-evidence-brief.md